Small business tools can help you:
Tap an option to check yourself.
Answer: D) All of the above
Small business tools (such as office suites, CRM software, word processors with mail-merge features, and marketing platforms) can help with all of the listed tasks:
A. Draft a business plan — Using templates, word processors, or specialized planning software.
B. Track interaction with customers — Through Customer Relationship Management (CRM) tools that log contacts, emails, calls, and history.
C. Produce mass direct mailings — Via mail-merge features or email/direct-mail marketing tools that generate personalized bulk correspondence.
Therefore the correct choice is D.
Source: Scan #18 page 2 Q570